What is your mission?

You will provide the best service to our partner brands by performing these tasks:

• Administer and coordinate employee leave of absence programs, including Family and Medical Leave Act, Americans with Disabilities Act accommodations, Short-Term Disability, Long-Term Disability, and state-specific leave programs.
• Track leave cases and ensure required documentation, approvals, and follow-up actions are completed accurately and on time.
• Maintain accurate leave records, case documentation, and employee files within Human Resources Information System platforms.
• Coordinate with Human Resources teams and third-party leave administrators to support employee leave requests and case management.
• Communicate leave status updates, eligibility requirements, documentation requests, and return-to-work information to employees and managers.
• Support day-to-day administration of employee benefits, including medical, dental, vision, life insurance, and voluntary benefit plans.
• Process new hire enrollments, qualifying life events, benefit changes, terminations, and benefits transactions accurately and within service level agreements.
• Respond to employee inquiries regarding leave and benefits while escalating complex issues when appropriate.
• Support Consolidated Omnibus Budget Reconciliation Act administration and post-employment benefit continuation processes.
• Assist with Open Enrollment planning, employee communications, enrollment tracking, system updates, and benefits administration activities.
• Review benefits invoices, perform enrollment reconciliations, and support billing accuracy.
• Maintain accurate employee records across Human Resources Information System, leave management, and benefits administration systems.
• Support compliance with Affordable Care Act, Employee Retirement Income Security Act, Health Insurance Portability and Accountability Act, company policies, and audit requirements.
• Assist with reporting, audits, and documentation related to leave and benefits administration.
• Partner with Human Resources, Payroll, Benefits, Employee Relations, insurance carriers, and third-party administrators to resolve employee concerns and improve service delivery.
• Support continuous improvement initiatives that enhance employee experience, compliance, and operational efficiency.
• Perform additional Human Resources administration and benefits responsibilities as assigned.

Who are we looking for?

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field is preferred.
• Minimum 3–5 years of experience in Human Resources Administration, Human Resources Operations, Employee Services, Benefits Administration, or Leave Administration.
• Experience supporting employee leave administration and benefits administration processes.
• Exposure to Family and Medical Leave Act, Americans with Disabilities Act accommodations, Short-Term Disability, Long-Term Disability, Consolidated Omnibus Budget Reconciliation Act, or employee benefits administration is preferred.
• Experience using Workday, Automatic Data Processing, Ultimate Kronos Group, Dayforce, Paycom, or similar Human Resources Information System platforms.
• Experience maintaining employee records within Human Resources Information System, benefits, and leave management systems.
• Experience supporting United States-based employees and United States Human Resources processes.
• Experience supporting healthcare, senior living, multi-site, or shared services organizations is preferred.
• Experience administering benefits for large employee populations is an advantage.
• Experience supporting Open Enrollment, employee benefits communications, and enrollment activities is preferred.
• Familiarity with the United States employee benefits environment beyond basic administration is preferred.
• Experience supporting employees across multiple states, including Washington, California, and Nevada, is an advantage.
• Strong proficiency in Microsoft Excel and reporting for benefits tracking is preferred.
• Knowledge of Affordable Care Act, Employee Retirement Income Security Act, Health Insurance Portability and Accountability Act, and Human Resources compliance requirements.
• Strong attention to detail and organizational skills.
• Excellent verbal and written English communication skills.
• Strong customer service and employee support skills.
• Ability to manage multiple cases and priorities while maintaining confidentiality.
• Ability to work independently and collaborate effectively with cross-functional teams.