What is your mission?

You will provide the best service to our partner brands by performing these tasks:

• Develop a deep understanding of global logistics and become an expert in the client’s Logistics & Supply Chain processes, both within systems (EBS) and throughout product movements.
• Build and maintain relationships with 3PL providers, focusing on operational excellence and continuous improvement.
• Lead process improvements that support the Strategic Business Units (SBUs), and collaborate with 3PLs and logistics carriers to implement ongoing enhancements.
• Coordinate and manage daily transactions between the client and 3PLs.
• Oversee value-added service/rework quotes and their execution.
• Prepare commercial invoices and ensure compliance with import/export customs requirements.
• Manage inventory transfers and process shipments through the carrier’s TMS.
• Review and implement customer compliance guidelines, as well as shipping and routing instructions.
• Oversee transportation activities to and from warehouse locations, including reverse logistics.
• Manage, validate, and resolve chargebacks.
• Perform additional duties and projects as needed.

Who are we looking for?

• At least 2 to 3 years of experience in the logistics industry, with a foundational understanding of order fulfillment, transportation, warehousing, and import/export brokerage.
• Familiar with domestic and international shipping methods, including parcels, UPS, and FedEx.
• Experienced in preparing commercial invoices.
• Holds a Bachelor’s degree in a relevant field.
• Exceptional verbal and written communication skills in English.
• Capable of communicating professionally and effectively via phone or email.
• Demonstrates initiative, effective task prioritization, and strong organizational skills.
• Possesses solid analytical and problem-solving abilities.
• Able to work with high accuracy and attention to detail.
• Strong interpersonal skills, with the ability to collaborate effectively with individuals and teams.
• Adaptable to changing business needs and deadlines.
• Proficient in Microsoft Office, ERP, CRM, and TMS/WMS systems.
• Exhibits a strong work ethic, including punctuality and attention to detail.