Marketplace Specialist

--iSupport Worldwide--

Join our team!

We are seeking for a Marketplace Specialists who will be supporting the eCommerce Marketplace Manager, and be responsible for ensuring the product content, including product attributes, videos, and images, is audited, complete and accurately submitted in accordance with the retailer requirements in the respective portals for multiple customer websites.

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What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

  • Ability to successfully use multiple content management systems to effectively publish our product content on customer websites; including and not limited to Wayfair Extranet, Amazon Vendor Central, Walmart, and other proprietary vendor portals to setup product detail pages, enhanced and interactive content. 
  • Work collaboratively across several cross-functional teams as a key member of the Collaboration Team to ensure projects are monitored and products are fully setup online prior on time and prior to receipt of inventory 
  • Audit initial content submissions to ensure product is live and retail partner websites have content that is complete and accurate to the customer’s standards to optimize product page presentation and conversion rate.
  • Leverage 3rd Party product content solutions, i.e., Salsify or other PIM systems, when necessary, to upload content to customer sites.
  • Complete post audits of customer sites to optimize our content and ensure best in class content presentation for product details and imagery.
  • Manage product content requests that come through ticketing system to create, monitor, and communicate the completion of assignments in a timely manner.
  • Research industry trends and provide competitive analysis to identify opportunities
  • Become experts in content needs for key retailers and understand the style guides, study them to know the requirements for copy, imagery, attributes. 
  • Review existing processes in place and provide feedback to identify/implement improvements to streamline, find efficiencies, and improve productivity. 
  • Demonstrates strong interest in the ability to stay up to date on e-commerce technologies, particularly with CMS (content management systems) to maintain continuous efficiencies through system automation (i.e. Salsify, Syndigo (Sellpoints) and vendor portals) 
  • Other duties assigned by the supervisor


Who are we looking for?

  • Bachelor’s degree (B.A./B.S. in Marketing, Business, or related studies preferred
  • Minimum of 1-2 years related experience and/or training; or equivalent combination of education, training, and experience
  • Ability to work effectively on multiple projects with tight deadlines in a fast-paced environment
  • Prior PIM and content management experience required, Salsify (preferred, not required)
  • Amazon Central, Target and Wayfair experience
  • Basic ticketing knowledge – Asana
  • Sense of urgency
  • Above average communication skills (Verbal, Written)
  • MS Excel Proficiency
  • Must be flexible but deadline oriented
  • Online Merchandising background (preferred)
  • Strong ability to prioritize and work independently
  • Basic Proficiency with HTML (preferred, not required)
  • Data-driven decision making or analysis skills (including deep knowledge of Excel 
  • Ability to effectively negotiate and persuade with humor, respect, and composure
  • Must be a quick learner who is not afraid to track down the information needed to do the job

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Company Perks

Free learning and development courses for your personal and career growth

Comprehensive HMO benefits and insurance since day 1

Dynamic company events

Above-industry salary package and incentives

Opportunities for promotion

Free meals and snacks

Our Values

Worldwide, strongly uphold our values to be of service to our people, our clients, and our community.

WE PUT PEOPLE FIRST

We consider our people as the foundation of our success.

WE STRIVE FOR EXCELLENCE

Our commitment to quality ensures that we always do our best.

WE EMBRACE INNOVATION

We stay agile and fast, always looking for ways to solve our clients’ needs.

WE DELIVER DELIGHT

We pride ourselves on helping our clients reach their full potential.

WE CREATE REAL IMPACT

We do things right and we get the job done.