What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

• Have a well-rounded understanding of classic and modern vehicles with prior work experience.
• Review, edit, and upload mechanical breakdown inspections, including written reports, pictures, and videos.
• Ensure content accuracy, completeness, and proper technical verbiage, spelling, punctuation, and grammar before reports are submitted to clients.
• Interact as needed with clients, inspectors, and internal employees via phone, email, and instant messaging.
• Respond to emails as needed.
• Offer phone or email assistance to technicians in the field.
• Provide exceptional customer service to both internal and external customers.
• Be highly dependable and take ownership of your assigned workload.
• Willingly perform other administrative tasks and duties as assigned by management.
• Work quickly and efficiently with minimal oversight.
• Have a reliable and fast internet connection for remote work.

Who are we looking for?

• 5 years of customer-related service experience, preferably in a virtual call center environment.
• A remote workspace that is quiet and free from distractions.
• Your own PC or laptop for work.
• Strong phone and computer skills.
• Quality high-speed internet connection.
• Extremely detail-oriented with a focus on accuracy.
• Ability to communicate effectively via text, email, and phone with customers, vendors, inspectors, and technicians.
• Strong work ethic and commitment to owning the work assigned to you.