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MSP Automation Engineer

--iSupport Worldwide--

Join our team!

We are a leading MSP organization seeking a highly skilled Automation Engineer to join our team. The ideal candidate will specialize in developing and implementing automation strategies to streamline our business processes through API integrations, workflow automation, and other automation tools. This role requires a deep understanding of MSP operations, including help desk, engineering, and management processes, as well as expertise in software development and DevOps practices.

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What is your mission?

You will provide the best service to our partner brands by performing these tasks:

  • Design, develop, and maintain automation workflows using tools such as Okta Workflows, Zapier, Rewst, Jinja, and Postman.
  • Implement and manage integrations across various systems including RMMs (Managed Workplace), Connectwise Manage, Azure/Office365, xDRs, and Pax8. 
  • Develop scripts to deploy software tools to streamline tool role outs.
  • Work closely with IT and operations teams to identify automation opportunities and optimize existing processes.
  • Maintain documentation for automation processes and provide training to staff as needed. 
  • Ensure security best practices are integrated into all automation projects. 

 

Who are we looking for?

  • Extensive experience in MSP environments with hands-on roles in help desk, engineering, and management.
  • Proficiency in Rewst Jinja (Python) automation and experience with other automation tools. 
  • Strong background in software development, DevOps, GitOps, and automation.
  • Experience with Okta or similar SSO systems required.
  • Familiarity with RMM tools, Connectwise Manage, Azure/Office365, and Pax8. 
  • Excellent problem-solving, project management, and communication skills. 
  • Within the proximity of Metro Manila (Cavite, Batangas, Bulacan, Rizal, etc.)


Company Perks ​

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Free learning and development courses for your personal and career growth

Comprehensive HMO benefits and insurance since day 1

Dynamic company events

Above-industry salary package and incentives

Opportunities for promotion

Free meals and snacks

Our Values

Worldwide, strongly uphold our values to be of service to our people, our clients, and our community.

We put people first

We consider our people as the foundation of our success.

We strive for excellence

Our commitment to quality ensures that we always do our best.

WE EMBRACE INNOVATION

We stay agile and fast, always looking for ways to solve our clients’ needs.

WE DELIVER DELIGHT

We pride ourselves on helping our clients reach their full potential.

WE CREATE REAL IMPACT

We do things right and we get the job done.

Apply Now!