What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

• Establish and manage third‑party logistics provider partnerships, focusing on service levels, cost control, negotiations, and continuous improvement
• Drive logistics and warehouse process improvements to support business units and distribution needs
• Ensure accurate receiving, inventory integrity, cycle counts, audits, and on‑time order fulfillment
• Review and implement customer compliance guidelines, routing, and shipping instructions
• Serve as the primary operational contact for logistics performance, productivity discussions, and key performance indicators
• Lead and conduct team meetings to address issues, implement updates, and reinforce performance standards
• Manage end‑to‑end demand forecasting processes, ensuring alignment with established forecast accuracy metrics
• Analyze point‑of‑sale data, inventory levels, shipments, and demand trends across assigned channels
• Track forecast variances and provide insight into root causes, trends, and future impacts
• Prepare forecast reporting, promotional analysis, category reviews, and retailer‑specific analytics
• Drive warehouse expansion planning by forecasting capacity, labor, and resource requirements
• Build, develop, and lead high‑performing supply chain teams, including staffing, onboarding, and capability development
• Ensure accurate account onboarding, offboarding, and order execution across operations
• Collaborate with sales, operations, and supply planning teams to ensure program accuracy and timeline adherence
• Establish and maintain standard operating procedures, checklists, and work standards
• Lead monthly and quarterly operational reviews with stakeholders to align on priorities and performance
• Track inventory, release management, and factory purchase orders across multiple locations
• Support sales and operations planning reports and analytics
• Act as the primary customer contact for supply chain matters, ensuring strong relationships and customer satisfaction
• Lead incident reporting, root cause analysis, and resolution management for non‑compliance or service issues
• Drive a high‑performance, collaborative, and service‑oriented team culture

Who are we looking for?

• Bachelor’s degree in Supply Chain, Business Administration, Industrial Engineering, or a related field
• 5+ years of professional experience in supply chain and operations management within retail, FMCG, or multinational environments, preferably in shared or global service models
• Proven experience managing logistics operations, including 3PL providers, warehouse distribution, transportation, and vendor negotiations
• Strong hands‑on experience with demand planning, forecasting, and purchase order management
• Advanced knowledge of forecasting and planning tools, preferably Kinaxis or Demantra
• Demonstrated experience with ERP, WMS, TMS, and logistics systems
• Strong analytical and quantitative skills for demand analysis, inventory planning, and performance measurement
• Sound financial and budget management capability within operations environments
• Proven experience managing and developing teams within matrix and cross‑functional organizations
• Ability to lead process, technology, and operational improvement initiatives across teams
• Strong working knowledge of warehouse processes, including receiving, inventory management, shipping, and returns
• Advanced proficiency in Microsoft Office and CRM or ERP systems
• Excellent English communication and presentation skills, with the ability to influence stakeholders at all levels
• Ability to manage sensitive information with discretion and confidentiality
• Big‑picture, strategic mindset combined with strong execution focus and problem‑solving capability