What is your mission?

• Answer and respond to customer phone calls, technician phone calls, and email inquiries from customers and vendors.
• Build and prepare service quotations for fleet and consumer clients.
• Source automotive parts availability, coordinate procurement activities, and place parts orders for fleet and consumer customers.
• Create and manage purchase orders, process parts returns, and monitor delivery status.
• Modify and update service jobs accurately to ensure proper completion and closure.
• Support technician ledger adjustments and related operational transactions.
• Address and resolve customer warranty claims, third-party warranty concerns, and service-related issues.
• Review, edit, and upload vehicle inspection reports, ensuring accuracy, completeness, and technical quality.
• Assign and dispatch jobs to technicians based on availability, location, and skill set requirements.
• Monitor technician schedules, track job progress, and resolve scheduling conflicts.
• Maintain accurate records and data within Wrench Admin, Lemon Squad Admin, and other operational platforms.
• Utilize Slack, AirCall, vendor portals, and other business systems to support daily operations.
• Coordinate with vendors and internal stakeholders to support operational and logistical requirements.
• Identify and recommend opportunities for process improvements to enhance operational efficiency.
• Collaborate with cross-functional teams and provide support in various operational functions as needed.

Who are we looking for?

• Bachelor's Degree in Logistics, Mechanical Engineering, Automotive Technology, or a related field preferred.
• Minimum 5 years of experience in customer service, preferably within the automotive industry.
• Experience in scheduling, dispatch operations, operations support, or vehicle inspection review.
• Proven background in automotive parts sourcing, parts ordering, vendor coordination, and logistics support.
• Strong automotive knowledge and understanding of vehicle service operations.
• Proficiency in dispatch systems, administrative platforms, Microsoft Office, and other relevant business software.
• Experience working with customer communications, service quotations, purchase orders, and warranty-related transactions.
• Excellent verbal and written communication skills.
• Strong attention to detail and commitment to accuracy.
• Demonstrated organizational, multi-tasking, and workload management abilities.
• Strong problem-solving and decision-making skills.
• Highly tech-savvy with the ability to learn new systems and applications quickly.
• Flexible, adaptable, and capable of working in a dynamic operational environment.
• Strong customer service orientation and ability to maintain positive stakeholder relationships.