What is your mission?

You will provide the best service to our partner client by performing these tasks:

Customer and Technician Communication

• Answer and respond to technician phone calls
• Answer and respond to customer phone calls
• Answer and respond to emails for consumer clients and vendors

Quotes and Orders Management

• Build quotes for both fleet and consumer clients, ensuring parts availability.
• Order parts for both fleet and consumer clients, including creating purchase orders and processing parts returns.

Job Modifications and Support

• Properly modify jobs as needed to ensure they are closed out correctly.
• Support technician ledger adjustments to maintain accurate records.

Tool and Platform Utilization

• Utilize Slack, TalkDesk, Wrench Admin, and vendor websites effectively.

Warranty and Profile Management

• Address customer warranty and third-party warranty jobs and issues.
• Maintain and update technician profiles, service areas, parts accounts, etc.

Cross-Training

• Participate in cross-training to ensure the ability to fill in any necessary gaps in performance.

Who are we looking for?

• Bachelor’s degree or equivalent practical experience.
• Minimum of 2 years of proven experience as a Technical Support Specialist, preferably within fleet operations or automotive industries.
• Customer support experience is preferred.
• Knowledge in automotive is preferred.
• Proficient in MS Suite (MS Word, Excel, PowerPoint, Outlook).
• Detail-oriented with a keen eye for accuracy.
• Excellent communication and interpersonal skills to effectively interact with our technicians and consumers.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Strong problem-solving skills and a proactive approach to resolving issues.
• Able to start immediately (ASAP starters only).
• Willingness to work during weekends and on a shifting schedule.