What is your mission?

You will provide the best service to our partner brands by performing these tasks:

• Ensure HR technology issues are resolved in a timely manner, troubleshooting, resolving, or escalating as needed.
• Responsible for data integrity in all HCM systems, monitoring integrations to/from all systems.
• Provide oversight and administrative functions, including security, business process administration, integrations, and upgrades.
• Provide day-to-day application support for break/fix incidents and user issues for Dayforce and other people systems (Skilljar, Recognize, Betterworks, Beekeeper).
• Develop and generate custom reports, dashboards, and metrics to support HR and organizational decision-making.
• Analyze trends in workforce data and provide actionable insights.
• Support compliance reporting requirements, including EEO, ACA, and other regulatory needs.
• Provide solutions and implement fixes to configuration, file feed, and system issues.
• Maintain HCM security and role configuration.
• Partner with HR and HR Shared Services to develop user procedures, guidelines, and training materials; conduct training on processes and functionality.
• Collaborate with business partners and consult with functional users to analyze existing processes, user goals, and gaps in current user experience to drive business process improvement.
• Provide technical support and guidance to HR team members and end-users.
• Develop training materials and conduct user training sessions on system functionalities and updates.
• Serve as the primary point of contact for people systems-related inquiries and issues.
• Partner with HR, IT, and business stakeholders to identify opportunities to streamline and automate HR processes.
• Recommend and implement system enhancements to improve user experience.
• Lead or support HRIS upgrades, patches, and implementations.

 We are looking for? 

• A minimum of 2 years experience with Ceridian Dayforce application.
• 4 years of HRIS Administration and configuration experience required.
• 2 years leading HR/HRIS projects.
• 2 years designing and developing custom reporting preferred.
• HCM system technical application experience; Functional knowledge of HR, Payroll, Talent Management, Applicant Tracking, Onboarding, and Benefits processes.
• Strong customer focus to partner with internal HR/Payroll/Benefits/Recruiting and Business clients to resolve issues and anticipate business needs.
• Strong proficiency with Microsoft Word, Excel, and Outlook.
• Ability to provide a high level of customer service while functioning in a fast-paced, dynamic environment.
• Must be resourceful, proactive, able to multi-task, and meet deadlines while maintaining attention to detail.
• Understanding and working experience with backend technologies, including APIs and web services is beneficial.
• Strong analytical and problem-solving skills.
• Solid understanding of HR processes, policies, and compliance requirements.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.