What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

Client Engagement & Performance Optimization:

• Lead monthly iCare sessions for existing clients (91+ days) to provide insights and guidance

• Facilitate iNSCALE sessions, including Philippine Culture Orientation for Leaders

• Promote and position the full suite of GLOC services to improve client outcomes

• Provide consultative support, identifying performance gaps and offering solutions (e.g., training, process documentation, dashboards, QA, compliance audits, workforce management)

• Serve as BCP (Business Continuity Plan) contact for key clients, ensuring seamless operations during disruptions

New Client Onboarding & Support:

• Co-facilitate second iCare sessions for new clients alongside EO and HR teams

• Design and implement value-added services such as scorecards, productivity trackers, process documentation

• Conduct Philippine Culture Orientation for Leaders to support leadership integration

• Assist the Operational Excellence Team during new client onboarding as needed

Internal Team Performance Support:

• Design and deliver tailored internal training for recruitment, client services, and sales teams

• Develop and enhance performance tools like scorecards, productivity trackers, and dashboards

• Conduct regular compliance and performance audits to identify areas for improvement and provide actionable insights

Who are we looking for?

• Preferably a graduate of any 4-year course

• Minimum 2 years of experience in Performance Excellence in a BPO environment

• 2 years of leadership experience, preferably within a BPO setting

• At least 1 year experience delivering B2B training

• Strong expertise in Sales Training and professional presentation skills

• Advanced proficiency in Microsoft Excel (including dashboard creation)

• Preferably experienced in facilitating Power BI training

• Excellent oral and written communication skills

• Proficient with MS Office, Photoshop, Canva, and other creative tools

• Strong organizational, interpersonal, and multitasking abilities

• Sharp problem-solving and project management skills

• High attention to detail and ability to work with minimal supervision