Professional Services Automated Assurance Engineer

--iSupport Worldwide--

Join our team!

​ We are seeking a Professional Services Automated Assurance Engineer with a background in telecommunications to join our dynamic team. In this customer-facing role, you will leverage your technical expertise and communication skills to collaborate with clients and deliver tailored automation solutions. Key responsibilities include gathering user requirements, implementing and configuring software solutions at client sites, customizing products to meet specific needs, and creating custom data monitors to enhance operational insights.

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What is your mission?

As a skilled Professional Services Automated Assurance Engineer with a telecommunications background. In this customer-facing role, you will use your technical expertise and communication skills to collaborate with clients and deliver automation solutions. Key responsibilities include gathering user requirements, implementing and configuring software solutions at client sites, customizing products, and creating custom data monitors to improve operational insights. 

You will provide the best service to our partner brands by performing these tasks:

  • Work directly with clients to gather requirements, design, and implement solutions
  • Provide technical guidance to prepare hardware and/or cloud environments
  • Lead solutions deployment, following best practices to:
    • Plan
    • Implement
    • Validate and Test
    • Document
    • Troubleshoot
    • Provide ongoing support
  • Build and maintain strong client relationships through technical expertise and active listening
  • Own projects from inception to final delivery
  • Work independently with minimal supervision


Who are we looking for?

  • 7 years of related experience in technical engineering
  • 3 years of experience with containerization tools such as Docker and Kubernetes
  • Expertise in telecom technologies including VOIP, 3G, 4G, 5G, and mobile technologies
  • Experience in data analytics and data visualization
  • Knowledge of audio clip handling and processing


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Company Perks

Free learning and development courses for your personal and career growth

Comprehensive HMO benefits and insurance since day 1

Dynamic company events

Above-industry salary package and incentives

Opportunities for promotion

Free meals and snacks

Our Values

Worldwide, strongly uphold our values to be of service to our people, our clients, and our community.

WE PUT PEOPLE FIRST

We consider our people as the foundation of our success.

WE STRIVE FOR EXCELLENCE

Our commitment to quality ensures that we always do our best.

WE EMBRACE INNOVATION

We stay agile and fast, always looking for ways to solve our clients’ needs.

WE DELIVER DELIGHT

We pride ourselves on helping our clients reach their full potential.

WE CREATE REAL IMPACT

We do things right and we get the job done.