What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

New Client Onboarding 

• Provides support in ensuring the completion of iSupport’s New Client Onboarding Process
• Ensures the timely scheduling and facilitation of the New Client Onboarding 
• Collates and monitors the compliance of the departments to the agreed collaterals and services
• Prepares Gannt Chart reflecting all activities that will take place during New Client Onboarding
• Takes Charge of the Day 1 Go Live ensuring the employees’ attendance and all work requirements are running smoothly 
• Prepares and completes the New Client Onboarding Checklist

iCare Management and Facilitation

• Prepares the iCARE deck
• Coordinates the schedule and sends the (template) deck to the leaders for their completion 
• Facilitates the iCARE session
• Sends and retrieves CSAT survey from the new client every after iCARE session. 
• Prepares and submits iCARE progress report every other month.

Process Librarian

• Maintain the completion and updating of the process in the Process Library
• Provides support in documenting processes and creating process maps

Reports Preparation

• Develops and produces executive reports
• Communicate key findings and provide data-driven recommendations.

Who are we looking for?

• Bachelor’s degree holder
• Minimum of 3 years of experience in Client Management or Project Management
• Excellent oral and written communication skills
• Proficient in data mining and analytics
• Advanced skills in Excel and proficiency with various computer software programs
• Strong competence in documenting and mapping processes and policies
• Excellent presentation skills
• Strong organizational and interpersonal skills
• Able to multitask effectively
• Strong problem-solving and project management skills
• Ability to work with minimal supervision