Apply Now! Refer Now!

Regional Technical Advisor (German Speaking)

--iSupport Worldwide--

Join our team!

We are looking for a German-Speaking Regional Technical Advisor to provide pre-sales, sales, and after-sales support in an inbound and outbound call center/office environment. You will assist vendors, end-users, and dealers with technical troubleshooting, solar system design, product installation, and solutions in a professional and customer-friendly manner. Your role will also involve addressing inquiries, ensuring effective communication between dealers and customers, and delivering exceptional service at every stage. Fluency in German is required to communicate effectively with our German-speaking clients and customers. 

Discover more


What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

  • Deliver service and support to end-users, client's dealers, and B2B clients via phone, email, or internal case management systems.
  • Manage pre-sales, sales, and after-sales concerns in the local B2C market, including dealer procurement needs and technical assistance.
  • Provide technical support to 2B users, including product knowledge sharing, technical consultations, system solutions, and processing information connections between dealers and customers.
  • Diagnose and resolve hardware and software issues, including connectivity and performance, while educating users on product functionality and capabilities.
  • Support post-sales activities, including installation guidance, wiring, software setup, first-time use, and troubleshooting.
  • Handle dealer inquiries, transferring procurement requests and after-sales concerns (returns, refunds, reissues) to the appropriate B2B email for processing.
  • Offer solutions to retain customer and client business, ensuring satisfaction at every touchpoint.
  • Accurately document all customer interactions, solutions provided, and transactions in designated tracking software.
  • Follow up with customers as needed, scheduling callbacks and ensuring timely resolution of issues.
  • Consult with users to identify and resolve problems effectively.
  • Perform additional duties as assigned.

Who are we looking for?

  • At least 2 to 3 years of experience as a Regional Technical Advisor and Customer Support.
  • Fluent in German (verbal and written).
  • Knowledgeable in Salesforce software.
  • Excellent interpersonal and customer service abilities.
  • Professional and approachable telephone manner.
  • Ability to explain technical concepts clearly to both technical and non-technical individuals.
  • Strong analytical and problem-solving skills with attention to detail.
  • Proficiency in Microsoft Office Suite and the ability to quickly learn new hardware and software systems.
  • Team-oriented with a proactive attitude.
  • Quick and effective issue resolution skills.


Job Site Banner

Company Perks ​

​

Free learning and development courses for your personal and career growth

Comprehensive HMO benefits and insurance since day 1

Dynamic company events

Above-industry salary package and incentives

Opportunities for promotion

Free meals and snacks

Our Values

Worldwide, strongly uphold our values to be of service to our people, our clients, and our community.

WE PUT PEOPLE FIRST

We consider our people as the foundation of our success.

WE STRIVE FOR EXCELLENCE

Our commitment to quality ensures that we always do our best.

WE EMBRACE INNOVATION

We stay agile and fast, always looking for ways to solve our clients’ needs.

WE DELIVER DELIGHT

We pride ourselves on helping our clients reach their full potential.

WE CREATE REAL IMPACT

We do things right and we get the job done.