What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

• Answer inbound customer phone calls promptly and professionally.
• Take accurate messages and document guest requests using reservation software.
• Respond to guest inquiries regarding restaurant details, operating hours, menus, availability, and dining times.
• Create, confirm, modify, and cancel reservations across standard dining, large parties, private rooms, and special events.
• Verify and reconfirm booking details and capture guest preferences including dietary and seating needs.
• Handle inquiries for private dining and group bookings, including pricing and availability coordination.
• Use reservation and booking platforms such as OpenTable, SevenRooms, Resy, or similar tools.
• Maintain accurate reservation records, follow workflows, and support administrative coordination tasks.
• Upsell preferred times, larger party options, and special events when appropriate.
• Help convert inquiries into confirmed bookings and support guest‑focused service delivery.

Who are we looking for?

• Bachelor’s degree in Hospitality, Business, Communications, or related field (or equivalent experience).
• Minimum 3 years experience as a hotel reservationist or in a hospitality reservations role with strong customer service background.
• Experience handling phone‑based customer interactions and managing bookings, private rooms, or group reservations; familiarity with OpenTable, SevenRooms, Resy, or similar platforms is preferred.
• Excellent phone etiquette with neutral accent, clear enunciation, strong attention to detail, ability to multitask, follow workflows, and learn new reservation software.
• Customer‑friendly, polite, service‑oriented communication style, with strong English communication skills and the ability to work accurately in high‑volume environments.