What is your mission?

You will provide the best service to our partner client by performing these tasks:

• Develop client expertise by learning about purchasing trends, costs, terms of payment, rules for vendor compliance, and program administration.
• Display brand awareness while comprehending the item and the target market.
• Maintain item set-up and factory profiles, according to customer requirements related to pricelists, product, and material specification, and ensure correct information is housed within our database systems and customer portals.
• Manage customer accounts, ensuring accurate account mapping in Oracle Sales Cloud and EBS/ERP from account setup through timely maintenance of pertinent documents.
• Collaborate with the sales and operational teams of the Supply chain to keep in touch across functional teams.
• to meet to ensure that programs and orders are accurate and on schedule.
• Review client program requirements and carry out with the assistance of cross-functional teams up until the release of the product or the completion of the program.
• Initiate Ship Date Inquiry (SDI) and Quote Requisition through the EBS application and forward to Merchandise Sourcing Specialist partners.
• Initiate Testing and Inspection requests in compliance with the company standards or customer requirements.
• Produce business reports, carry out analyses, give stakeholders information, and assist with customer presentations.
• Resolve customer escalations, Product and Packaging Management accuracy findings, vendor non-compliance chargeback claims or discrepancies, and conduct research and root cause analysis to prevent repetition.
• Manage and drive your own performance versus the established clients scorecard.
• Contribute to process improvement initiatives and offer your knowledge to further innovative projects.
• Assist in other ad hoc tasks to support program management initiatives.