Sales Development Associate I - EMEA

--iSupport Worldwide--

Join our team!

We are looking for a highly motivated, willing to learn, passionate and detail-oriented person with great communication and problem-solving skills to provide pre-sales and after-sales support to our customers and sales managers in Germany and Austria. This person will have at least 3 years of sales, customer service, sales administration and order management experience serving international customers, preferably with knowledge of consumer goods, logistics, and CRM/ERP systems. Previous mid or nightshift BPO experience is highly preferred.

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What is your mission?

You will provide the best service to our partner brands by performing these tasks:

  • Set-up accounts and maintain customer details (Oracle EBS/HTML/OSC)
  • Support the sales team in managing customer inquiries, resolving issues, and providing exceptional customer service. 
  • Manages order processing workflow from PO receipt, validation, order confirmation, order fulfillment until shipment delivery. 
  • Ensures that all PO information is complete and accurate. 
  • Checks orders against inventory and forecast. 
  • Review, understand and communicate vendor business and compliance requirements. 
  • Work with customers, distributors, and sales reps to resolve PO issues. 
  • Work with Planning, Logistics, and IT to resolve supply chain issues. 
  • Perform special tasks and assignments as needed.

Who are we looking for?

  • Preferably, a bachelor’s degree in business administration, marketing, or a related field (or equivalent work experience) 
  • At least 4 years industry experience in similar role, and/or sales administration, preferably in the consumer goods industry. 
  • Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, and PowerPoint. 
  • Knowledge of ORACLE is an additional benefit. 
  • Experience in shared services or BPO is an advantage. Working in an international and culturally diverse organization is preferred. 
  • Excellent organization, interpersonal and communication skills 
  • Excellent language skills (preferably mother tongue level)
  • Analytical mindset with the ability to interpret and present data effectively. 
  • Reliability, discretion, and efficiency at managing a high and demanding workload. 
  • Ability to respond effectively to sensitive inquiries or complaints and maintain confidentiality of sensitive information. 
  • A passion for the outdoor industry and familiarity with outdoor consumer goods is preferred. 
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.

Company Perks

Free learning and development courses for your personal and career growth

Comprehensive HMO benefits and insurance since day 1

Dynamic company events

Above-industry salary package and incentives

Opportunities for promotion

Free meals and snacks

Our Values

Worldwide, strongly uphold our values to be of service to our people, our clients, and our community.

We put people first

We consider our people as the foundation of our success.

We strive for excellence

Our commitment to quality ensures that we always do our best.


We stay agile and fast, always looking for ways to solve our clients’ needs.


We pride ourselves on helping our clients reach their full potential.


We do things right and we get the job done.