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Sales Development Associate I - NA (Hybrid)

--iSupport Worldwide--

Join our team!

We are seeking a highly organized, proactive, and detail-oriented Sales Support Associate I with excellent communication and problem-solving skills. The ideal candidate will demonstrate a willingness to take responsibility and get things done. This role involves providing exceptional pre-sales and after-sales support to our customers and sales managers globally.

 

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What is your mission?

You will provide the best service to our partner brands by performing these tasks:

  • Order management for the Region, PO validation, and audit.
  • Inventory/Forecast checking.
  • Set up accounts and maintain customer details in the CRM system .
  • Assist Sales Development Associate II and Sales Manager with customer presentation needs.
  • Run necessary business reports and provide sound analysis.
  • Research chargebacks and other errors/discrepancies (root cause analysis).
  • Review, understand, and communicate vendor business and compliance requirements.
  • Work with customers, distributors, and sales reps to resolve PO issues .
  • Work with Planning, Logistics, and IT to resolve supply chain issues.
  • Perform special tasks and assignments as needed.

 


Who are we looking for? 

  • Minimum of 2 years BPO experience handling B2B Sales and has a Virtual Assistant Experience.
  • Preferably with Order and  Account Management experience.
  • Knowledgeable in Google Workspace and Power BI is preferred.
  • Must have Above Average English Communication Skills. 
  • At least a college level is preferred.
  • Solid IT skills with knowledge of Microsoft Word, Excel and PowerPoint
  • Knowledge of U.S. and EU retailers and consumer products.
  • Ability to take initiative and prioritize tasks
  • Demonstrate a strong work ethic that includes neatness and punctuality.
  • Problem Solving Skills.
  • Good time-management, organizational, and problem-solving skills.
  • Ability to work accurately with close attention to detail.
  • Strong interpersonal skills with the ability to work effectively with individuals and groups at all organization levels.
  • Ability to respond effectively to sensitive inquiries or complaints and maintain confidentiality of sensitive information.
  • Willingness to adapt to changing business needs and deadlines.
  • Excellent verbal and written skills and the ability to communicate effectively and professionally when giving and taking information in writing, in person and over the phone. 



Company Perks​

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Free learning and development courses for your personal and career growth


Comprehensive HMO benefits and insurance since day 1


Dynamic company events


Above-industry salary package and incentives

Opportunities for promotion


Free meals and snacks

Our Values

Worldwide, strongly uphold our values to be of service to our people, our clients, and our community.

WE PUT PEOPLE FIRST

We consider our people as the foundation of our success.

WE STRIVE FOR EXCELLENCE

Our commitment to quality ensures that we always do our best.

WE EMBRACE INNOVATION

We stay agile and fast, always looking for ways to solve our clients’ needs.

WE DELIVER DELIGHT

We pride ourselves on helping our clients reach their full potential.

WE CREATE REAL IMPACT

We do things right and we get the job done.

Apply Now!