What is your mission?

• Set up and maintain customer accounts in Customer Relationship Management and Enterprise Resource Planning systems such as Oracle E Business Suite, HTML, and Salesforce
• Ensure accurate customer data mapping, documentation, and updates across systems
• Provide pre-sales and after-sales support to customers and sales teams across APAC
• Handle customer inquiries, purchase order issues, and escalation resolution in collaboration with internal teams
• Review and communicate vendor compliance requirements and supply chain guidelines
• Assist in resolving product, packaging, compliance issues, and chargeback claims
• Manage end-to-end order lifecycle including purchase order receipt, validation, order entry, fulfillment tracking, and delivery coordination
• Verify purchase order accuracy and completeness and align orders with inventory availability and forecasts
• Collaborate with sales, supply chain, logistics, and finance teams to ensure timely order fulfillment, invoicing, and payment collection
• Maintain item setup, pricing details, and product specifications in databases and customer portals
• Generate sales reports, track performance metrics, and support customer presentations
• Monitor and meet performance targets aligned with company scorecard metrics
• Contribute to process improvement initiatives and operational efficiency projects
• Support ad hoc operational and administrative tasks

Who are we looking for?

• Bachelor’s degree in Business Administration, Marketing, or related field
• Minimum 2 years of experience in sales support, account management, order management, or supply chain operations
• Experience in end-to-end order processing, purchase order validation, and customer or account coordination
• Hands-on experience with Customer Relationship Management and Enterprise Resource Planning systems such as Oracle E Business Suite, Salesforce, SAP, or similar platforms
• Proficiency in Microsoft Excel (lookup functions, formulas, and reporting) and Microsoft Office tools (Word, Outlook, PowerPoint)
• Experience in data management, reporting, and order tracking to support operational visibility
• Exposure to consumer goods, logistics, vendor compliance, and international client coordination is an advantage
• Strong analytical and problem-solving skills with attention to detail
• Excellent written and verbal communication skills in English
• Ability to work independently and collaboratively in a fast-paced environment
• Demonstrates reliability, strong work ethic, adaptability, and consistent performance