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Sales Support Associate I - EMEA

--iSupport Worldwide--

Join our team!

We are looking for a Sales Support Associate I that is highly motivated, willing to learn, passionate, and detail-oriented person with great communication and problem-solving skills to provide pre-sales and after-sales support to our customers and sales managers in EMEA.

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What is your mission?

You will provide the best service to our partner brands by performing these tasks:

  • ​Set-up accounts and maintain customer details (Oracle EBS/HTML/OSC)
  • Support the sales team in managing customer inquiries, resolving issues, and providing exceptional customer service.
  • Manages order processing workflow from PO receipt, validation, order confirmation, order fulfillment until shipment delivery.
  • Ensures that all PO information is complete and accurate.
  • Checks orders against inventory and forecast.
  • Review, understand and communicate vendor business and compliance requirements.
  • Work with customers, distributors, and sales reps to resolve PO issues. 
  • Work with Planning, Logistics, and IT to resolve supply chain issues.
  • Perform special tasks and assignments as needed.

Who are we looking for?

  • At least 4 years experience working in a BPO set-up handling consumer goods and supply chain industry.
  • Knowledgeable in Order Fulfillment and Order Management.
  • A bachelor’s degree in business administration, marketing, or any related field experience.
  • Knowledge in SAP and Oracle systems.
  • Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
  • Excellent computer skills, including a high degree of proficiency in MS Suite.
  • Analytical mindset with the ability to interpret and present data effectively.
  • Reliability, discretion, and efficiency at managing a high and demanding workload.
  • Ability to respond effectively to sensitive inquiries or complaints and maintain confidentiality of sensitive information.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.


Company Perks ​

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Free learning and development courses for your personal and career growth

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Comprehensive HMO benefits and insurance since day 1

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Dynamic company events

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Above-industry salary package and incentives

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Opportunities for promotion

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Free meals and snacks

Our Values

Worldwide, strongly uphold our values to be of service to our people, our clients, and our community.

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We put people first

We consider our people as the foundation of our success.

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We strive for excellence

Our commitment to quality ensures that we always do our best.

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WE EMBRACE INNOVATION

We stay agile and fast, always looking for ways to solve our clients’ needs.

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WE DELIVER DELIGHT

We pride ourselves on helping our clients reach their full potential.

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WE CREATE REAL IMPACT

We do things right and we get the job done.