What is your mission?

You will provide the best service to our partner client by performing these tasks:

• Set-up accounts and maintain customer details (Oracle EBS/HTML/OSC) 
• Support the sales team in managing customer inquiries, resolving issues, and providing exceptional customer service.
• Manages order processing workflow from PO receipt, validation, order confirmation, order fulfillment until shipment delivery.
• Ensures that all PO information is complete and accurate.
• Checks orders against inventory and forecast.
• Review, understand and communicate vendor business and compliance requirements.
• Work with customers, distributors, and sales reps to resolve PO issues.
• Work with Planning, Logistics, and IT to resolve supply chain issues.
• Perform special tasks and assignments as needed.

Who are we looking for?

• At least 4 years experience working in a BPO set-up handling consumer goods and supply chain industry.
• Knowledgeable in Order Fulfillment and Order Management.
• A bachelor’s degree in business administration, marketing, or any related field experience.
• Knowledge in SAP and Oracle systems.
• Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
• Excellent computer skills, including a high degree of proficiency in MS Suite.
• Analytical mindset with the ability to interpret and present data effectively.
• Reliability, discretion, and efficiency at managing a high and demanding workload.
• Ability to respond effectively to sensitive inquiries or complaints and maintain confidentiality of sensitive information.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.