What is your mission?

You will provide the best service to our partner client by performing these tasks:

• Set up and maintain customer accounts and details using Oracle EBS/HTML/OSC systems.
• Support the sales team by addressing customer inquiries, resolving issues, and delivering exceptional customer service.
• Manage the entire order processing workflow, from purchase order (PO) receipt and validation to order confirmation, fulfillment, and shipment delivery.
• Ensure all purchase order details are accurate and complete.
• Verify orders against inventory and forecasts.
• Review, understand, and communicate vendor business and compliance requirements.
• Collaborate with customers, distributors, and sales representatives to resolve PO-related issues.
• Work closely with Planning, Logistics, and IT teams to address supply chain concerns.
• Undertake special tasks and assignments as required.

Who are we looking for?

• At least 4 years of experience working in a BPO environment, particularly in the consumer goods and supply chain industry.
• Strong knowledge of Order Fulfillment and Order Management processes.
• A bachelor’s degree in Business Administration, Marketing, or a related field.
• Proficiency in SAP and Oracle systems.
• Excellent written and verbal communication skills, with the ability to convey information professionally and effectively in writing, in person, and over the phone.
• Advanced computer skills, including a high level of proficiency in MS Suite.
• Strong analytical abilities, with the capacity to interpret and present data clearly.
• Proven reliability, discretion, and efficiency in managing a demanding workload.
• Capability to respond effectively to sensitive inquiries or complaints while maintaining confidentiality.
• Ability to work both independently and collaboratively in a fast-paced, dynamic environment.