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Sales Support Associate I - EMEA

--iSupport Worldwide--

Join our team!

We are looking for a Sales Support Associate I that is highly motivated, willing to learn, passionate, and detail-oriented person with great communication and problem-solving skills to provide pre-sales and after-sales support to our customers and sales managers in EMEA.

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What is your mission?

You will provide the best service to our partner brands by performing these tasks:

Set-up accounts and maintain customer details (Oracle EBS/HTML/OSC)
Support the sales team in managing customer inquiries, resolving issues, and providing exceptional customer service.
Manages order processing workflow from PO receipt, validation, order confirmation, order fulfillment until shipment delivery.
Ensures that all PO information is complete and accurate.
Checks orders against inventory and forecast.
Review, understand and communicate vendor business and compliance requirements.
Work with customers, distributors, and sales reps to resolve PO issues.
Work with Planning, Logistics, and IT to resolve supply chain issues.
Perform special tasks and assignments as needed.

Who are we looking for?

At least 4 years experience working in a BPO set-up handling consumer goods and supply chain industry.
Knowledgeable in Order Fulfillment and Order Management.
A bachelor’s degree in business administration, marketing, or any related field experience.
Knowledge in SAP and Oracle systems.
Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
Excellent computer skills, including a high degree of proficiency in MS Suite.
Analytical mindset with the ability to interpret and present data effectively.
Reliability, discretion, and efficiency at managing a high and demanding workload.
Ability to respond effectively to sensitive inquiries or complaints and maintain confidentiality of sensitive information.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.

Company Perks

Free learning and development courses for your personal and career growth

Comprehensive HMO benefits and insurance since day 1

Dynamic company events

Above-industry salary package and incentives

Opportunities for promotion

Free meals and snacks

Our Values

Worldwide, strongly uphold our values to be of service to our people, our clients, and our community.

We put people first

We consider our people as the foundation of our success.

We strive for excellence

Our commitment to quality ensures that we always do our best.

WE EMBRACE INNOVATION

We stay agile and fast, always looking for ways to solve our clients’ needs.

WE DELIVER DELIGHT

We pride ourselves on helping our clients reach their full potential.

WE CREATE REAL IMPACT

We do things right and we get the job done.

We are one of the leading modern offshoring companies in the Philippines.

Founded in 2006, iSupport Worldwide is a US-Owned BPO company that provides world-class and dedicated staffing, facilities, and managed operations for fast-growing companies and small to medium-sized businesses in any industry, vertical, and language.