What is your mission?

You will provide the best service to our partner client by performing these tasks:

• Set-up accounts and maintain customer details (Oracle EBS/HTML/OSC).
• Act as a subject matter expert on brand products and customer onboarding process.
• Perform customer account management, ensuring correct account mapping in OSC and EBS, account set-up and relevant documents are kept up to date. 
• Management of vendor portals
• Manage customer price lists
• Run necessary sales reports and provide sound analysis
• Research charge backs and other errors/discrepancies (root cause analysis).
• Review, understand and communicate vendor business and compliance requirements.
• Work with customers, internal stakeholders, and sales reps to resolve PO issues.
• Work with Planning, Logistics and IT to resolve supply chain issues.
• Manage customer programs with cross functional teams.
• Respond to complaints and resolve issues in a timely manner to maximize customer satisfaction and loyalty.
• Partner and work across the sales and operations teams to achieve strategic targets.
• Initiate innovative ideas to increase process efficiency and improve customer experience.
• Perform special tasks and assignments as needed.

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Who are we looking for?

• Minimum of 2 years' experience in the B2B industry, preferably in a BPO setup.
• Virtual Assistant experience is required.
• Advanced proficiency in Microsoft Suite.
• Bachelor’s degree or equivalent experience.
• Experience in Order and Account Management is preferred.
• Proficient in Power BI and Google Workspace.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to understand client needs to boost customer engagement.
• Attention to detail with a high degree of accuracy.
• Initiative and effective task prioritization.
• Strong time-management, organizational, and problem-solving skills.
• Excellent interpersonal skills for working effectively with teams and individuals.
• Ability to handle sensitive inquiries or complaints while maintaining confidentiality.
• Adaptability to changing business requirements and deadlines.
• Strong work ethic, including punctuality and professionalism.