What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

• Manage customer programs with cross functional teams.
• Review, understand and communicate vendor business and compliance requirements.
  
• Run necessary business reports and provide sound analysis.
  
• Research chargebacks and other errors/discrepancies (root cause analysis).
  
• Work with Demand Planning, Logistics and IT to resolve supply chain issues.
  
• Inventory/Forecast checking.
  
• Brand product knowledge; brand item setups and transitions
  
• Handle “direct from factory” orders and communication with supply chain partners.
  
• Handling customer & Sales Team communications for order issues or inquiries.
  
• Vendor Agreement & Vendor Guide Review.
  
• Pricing, Allowances & Discounts Verification.
  
• Bi-Weekly LATAM Sales Reporting.
  
• Assist Sales Team with customer presentation needs.
  
• Perform special tasks and assignments as needed.
  
  

Who are we looking for?

• 4 years' experience in Product Life Cycle and account management.
• Proven experience in chargeback investigation and order fulfillment.
• Experience in shared services or BPO is an advantage.
• Background experience in the supply chain, manufacturing, or logistics industry.
• Experience with shipping documentation and processes.
• Knowledge of Oracle is a plus.
• Excellent organization, interpersonal, and communication skills.
• Reliability, discretion, and efficiency in managing a high and demanding workload.
• Ability to respond effectively to sensitive inquiries or complaints while maintaining confidentiality of sensitive information.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.