What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

• Proactively contact customers with outstanding invoices to arrange payments and resolve discrepancies.
• Investigate and resolve issues with payments, outstanding balances, or billing concerns.
• Establish and maintain effective client communication for timely debt recovery.
• Maintain accurate accounts receivable records, reconcile customer accounts, and resolve billing issues promptly.
• Monitor aging reports and take action to reduce outstanding receivables.
• Generate and send invoices to customers and ensure accuracy and timely delivery.
• Review and verify the accuracy of all billing documents.
• Apply customer payments accurately and reconcile discrepancies.
• Generate AR and collections reports for management review and analyze trends for improvement.
• Respond to customer inquiries, resolve payment‑related issues, and maintain strong customer relationships.

Who are we looking for?

• Bachelor’s degree in Finance, Accounting, Business, or a related field.
• Minimum 5 years experience in Accounts Receivable, Credit and Collections, or similar financial roles with direct customer interaction.
• Skilled in account and payment reconciliation, dispute handling, and AR aging report creation; experience managing specific customer accounts (not autodialers).
• Proficient in Microsoft Excel and knowledgeable in accounting systems such as SAP, Oracle, or Dynamics 365 Business Central; experience processing billing and invoices.
• Excellent English communication and negotiation skills (audio clip required); able to communicate effectively with B2B customers.
• Strong understanding of accounting principles, organizational abilities, and ability to manage high‑volume tasks.
• Flexible with schedules including holidays/weekends; experience in BPO environments and familiarity with key account collections (e.g., Amazon, Home Depot) is a plus.