What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

1. Database Management & Administration:

• Manage, configure, and maintain SQL Server instances across development, staging, and production environments.
• Ensure databases are highly available and optimized for performance and scalability.
• Oversee database performance tuning, indexing, and query optimization.

2. Customer Interaction & Communication:

• Serve as a primary point of contact for customers regarding database-related inquiries and issues.
• Provide clear, professional, and timely communication in English, both written and verbal, when addressing customer concerns, updates, or troubleshooting efforts.
• Collaborate with customers to understand their needs and tailor database solutions to meet their specific requirements.

3. Access Management:

• Create, manage, and monitor user access controls, roles, and permissions to ensure proper authorization and data privacy.
• Implement and enforce policies to ensure data access is aligned with security standards and compliance requirements.
• Regularly audit user access and permissions for compliance with company policies.

4. Security & Compliance:

• Design, implement, and manage database security protocols, ensuring compliance with industry standards such as GDPR, HIPAA, or SOX, as applicable.
• Protect sensitive data through encryption, masking, and other security measures.
• Monitor for unauthorized access or security breaches and take immediate action to rectify.

5. Incident Management & Outages:

• Proactively monitor databases to detect and address potential performance bottlenecks, failures, or issues.
• Lead troubleshooting and root cause analysis for database outages and incidents, ensuring quick resolution and minimal downtime.
• Implement disaster recovery (DR) and high availability (HA) solutions such as backups, replication, and clustering to mitigate risk.

6. Backup & Recovery:

• Develop and manage backup, restore, and recovery strategies for all SQL databases to ensure minimal data loss.
• Perform regular testing of backups and recovery plans to ensure business continuity.

7. Documentation & Reporting:

• Maintain up-to-date documentation on database architecture, configurations, processes, and access policies.
• Provide regular reporting on database health, performance, and security compliance to stakeholders and customers.

8. Collaboration & Communication:

• Collaborate with internal teams, including software developers, system administrators, and IT staff, to optimize database performance and security.
• Mentor and provide guidance to junior DBAs or other staff as needed.
• Effectively communicate with technical and non-technical stakeholders, including customers, executive leadership, and internal teams.

Who are we looking for?

​ ​Minimum of 7+ years as a Database Administrator, with at least 3 years as a Senior SQL DBA focused on SQL Server.

​ ​Technical Expertise:

• Proficiency in managing SQL Server 2016, 2019, and Azure SQL databases.
• Strong knowledge of database security practices and access control mechanisms.
• Experience with database performance tuning, index management, and query optimization.
• Hands-on experience with backup, recovery, and high-availability solutions (e.g., Always On, clustering, replication).
• Familiarity with database monitoring tools (e.g., SolarWinds, Redgate, or others).




Customer-Facing Skills:

• Excellent communication skills in English, both spoken and written.
• Ability to clearly explain technical details and solutions to both technical and non-technical audiences.
• Proven experience interacting with clients or customers in a professional capacity.
• Security Knowledge: Strong understanding of database encryption, data masking, and security compliance (GDPR, HIPAA, etc.).
• Problem Solving: Excellent troubleshooting skills for resolving database outages, performance issues, and security incidents.




Preferred Qualifications:

• Certifications such as Microsoft Certified: Azure Database Administrator Associate, MCSE: Data Management and Analytics, or equivalent.
• Experience with cloud database management, especially in hybrid or cloud-native environments (e.g., AWS RDS, Azure SQL).
• Knowledge of automation and scripting (PowerShell, T-SQL) for database administration tasks.
• Familiarity with DevOps tools and processes in database management.




Work Schedule:

• Ability to work during US East Coast time or UK time zones, depending on client needs and company requirements.
• Flexibility for occasional meetings with international clients in various time zones.