What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

​Database Management & Administration

• Manage, configure, and maintain SQL Server instances across development, staging, and production environments.
• Ensure databases are highly available and optimized for performance and scalability.
• Oversee database performance tuning, indexing, and query optimization.

Customer Interaction & Communication

• Serve as the primary point of contact for customers regarding database-related inquiries and issues.
• Provide clear, professional communication in English, addressing customer concerns, updates, or troubleshooting.
• Collaborate with customers to understand their needs and tailor database solutions to meet specific requirements.

Access Management

• Create, manage, and monitor user access controls, roles, and permissions for proper authorization and data privacy.
• Implement and enforce security policies in alignment with compliance requirements.
• Regularly audit user access and permissions for compliance with company policies.

Security & Compliance

• Design, implement, and manage database security protocols, ensuring compliance with industry standards (e.g., GDPR, HIPAA, SOX).
• Protect sensitive data through encryption, masking, and other security measures.
• Monitor for unauthorized access or security breaches, taking immediate action as needed.

Incident Management & Outages

• Proactively monitor databases to detect and address potential performance issues or failures.
• Lead troubleshooting and root cause analysis for database outages, ensuring quick resolution and minimal downtime.
• Implement disaster recovery (DR) and high availability (HA) solutions like backups, replication, and clustering.

Backup & Recovery

• Develop and manage backup, restore, and recovery strategies to ensure minimal data loss.
• Conduct regular testing of backups and recovery plans to confirm business continuity.

Documentation & Reporting

• Maintain up-to-date documentation on database architecture, configurations, processes, and access policies.
• Provide regular reporting on database health, performance, and security compliance to stakeholders and customers.

Collaboration & Communication

• Collaborate with internal teams (e.g., developers, system administrators, IT staff) to optimize database performance and security.
• Mentor and guide junior DBAs or other staff as needed.
• Communicate effectively with both technical and non-technical stakeholders, including customers and executive leadership.

 
Who are we looking for?

• Minimum of 5+ years as a Database Administrator, with at least 2 years focused on SQL Server.
• Proficiency in managing SQL Server 2016, 2019, and Azure SQL databases.
• Strong knowledge of database security practices and access control mechanisms.
• Experience with database performance tuning, index management, and query optimization.
• Hands-on experience with backup, recovery, and high-availability solutions (e.g., Always On, clustering, replication).
• Familiarity with database monitoring tools (e.g., SolarWinds, Redgate, or others).
• Excellent communication skills in English, both spoken and written.
• Ability to clearly explain technical details and solutions to both technical and non-technical audiences.
• Proven experience interacting with clients or customers in a professional capacity.
• Strong understanding of database encryption, data masking, and security compliance (GDPR, HIPAA, etc.).
• Excellent troubleshooting skills for resolving database outages, performance issues, and security incidents.
• Certifications such as Microsoft Certified: Azure Database Administrator Associate, MCSE: Data Management and Analytics, or equivalent.
• Experience with cloud database management, especially in hybrid or cloud-native environments (e.g., AWS RDS, Azure SQL).
• Knowledge of automation and scripting (PowerShell, T-SQL) for database administration tasks.
• Familiarity with DevOps tools and processes in database management.