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Tier III Engineer

--iSupport Worldwide--

Join our team!

Be a part of our fast-growing team and unchain all the possibilities!

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What is your mission?

You will provide the best service to our partner client by performing these tasks:

  • Answers phones and tickets
  • Changes passwords
  • Validates the work of Tier 1 and Tier 2
  • Mainly focuses on resolutions
  • Gives necessary suggestions to the supervisor
  • Uses the ff tools for the day-to-day tasks:  
    • Ubiquiti Unifi product line
    • Firewalls - PF Sense & Ubiquiti is what we use but others come up from time to time
    • Intune/autopilot
    • Windows defender

Who are we looking for?

    • 3+ years experience as a T3 Engineer
    • 3-5 years MSP Experience
    • Experienced using PowerShell and Office 365
    • Experienced using Azure
    • Experienced using Ninja (RMM) or Halo
    • Excellent communication skills

Company Perks ​

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Free learning and development courses for your personal and career growth

Comprehensive HMO benefits and insurance since day 1

Dynamic company events

Above-industry salary package and incentives

Opportunities for promotion

Free meals and snacks

Our Values

Worldwide, strongly uphold our values to be of service to our people, our clients, and our community.

We put people first

We consider our people as the foundation of our success.

We strive for excellence

Our commitment to quality ensures that we always do our best.

WE EMBRACE INNOVATION

We stay agile and fast, always looking for ways to solve our clients’ needs.

WE DELIVER DELIGHT

We pride ourselves on helping our clients reach their full potential.

WE CREATE REAL IMPACT

We do things right and we get the job done.

Apply Now!