What is your mission?

You will provide the best service to our partner brands by performing these tasks:

• M365 and O365 Administration: Manage and maintain M365 and O365 environments, ensuring optimal performance and security.
• Windows Server Management: Configure, troubleshoot, and maintain Windows Server environments to ensure system reliability.
• Active Directory Services: Oversee Active Directory, ensuring it remains secure and highly efficient for organizational needs.
• Endpoint Management with Intune: Deploy and manage Microsoft Intune for endpoint management, ensuring compliance across all devices.
• Patch Management: Use MECM (Microsoft Endpoint Configuration Manager) to deploy updates, manage patches, and ensure system integrity.
• Azure Cloud Integration: Manage and optimize Azure cloud services, ensuring seamless integration with on-premise and cloud systems.
• SharePoint Optimization: Provide support and optimization for SharePoint to enhance team collaboration and data sharing.
• System Audits & Security: Conduct system audits to ensure compliance with security standards, regulations, and best practices.
• Cross-Functional Collaboration: Work closely with cross-functional teams to support ongoing projects and achieve company goals.

Who are we looking for?

• Proven experience (8 years) in a senior client services role within an offshoring, outsourcing, or similar industry.
• Demonstrated success in managing complex client relationships, driving client satisfaction, achieving revenue growth, and building accounts.
• Strong understanding of offshoring operations, processes, and best practices.
• Exceptional leadership and team management skills, with a track record of building and developing high-performing teams.
• Excellent communication, negotiation, and interpersonal skills.
• Strategic thinker with the ability to identify and capitalize on opportunities for business expansion.
• Results-oriented mindset with a focus on achieving performance metrics, sales targets, and client-centric outcomes.
• Proficiency in CRM systems and project management tools.