What is your mission?

• Process and manage purchase orders from major United States retail partners, ensuring accurate and timely order execution.
• Monitor the complete order lifecycle from purchase order receipt through fulfillment confirmation to ensure no delays or missed activities.
• Coordinate with supply chain, warehouse, and logistics teams to support on-time and accurate order fulfillment.
• Identify and resolve order discrepancies, short shipments, quantity mismatches, and fulfillment issues before escalation.
• Manage inbound and outbound Electronic Data Interchange transactions, including 850 Purchase Orders, 856 Advance Ship Notices, 810 Invoices, and 860 Order Changes.
• Validate the accuracy and completeness of Electronic Data Interchange data and resolve transmission, mapping, or processing errors.
• Ensure compliance with retailer-specific Electronic Data Interchange standards, specifications, and transaction requirements.
• Maintain accurate and audit-ready Electronic Data Interchange logs, transaction records, and issue-resolution documentation.
• Enter, update, and manage sales orders, fulfillment records, and order transactions within NetSuite Enterprise Resource Planning.
• Reconcile NetSuite Enterprise Resource Planning data against retailer portals and order management systems to ensure data integrity.
• Support month-end order reconciliation activities and identify open, incomplete, or unbilled orders.
• Develop and maintain Standard Operating Procedures, process documentation, and audit-compliant records within NetSuite.
• Monitor compliance with retailer requirements involving labeling, packaging configurations, shipping schedules, and purchase order terms.
• Ensure adherence to retailer routing guides, vendor compliance standards, On-Time In-Full requirements, and delivery window management.
• Track, analyze, and report chargeback occurrences, conduct root-cause analysis, and implement corrective actions.
• Monitor retailer compliance updates and communicate changes and requirements to internal stakeholders.
• Prepare daily and weekly order status reports, exception logs, and operational reporting metrics.
• Communicate proactively with United States-based stakeholders regarding order status, escalations, issue resolution, and fulfillment performance.
• Participate in operational reviews, team meetings, and continuous process improvement initiatives.

Who are we looking for?

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, Operations Management, or a related field preferred.
• 3–6 years of experience in retail operations, order management, or supply chain coordination supporting United States retailers.
• Direct experience supporting one or more major retail customers such as Target, Best Buy, Costco, Sam's Club, or Walmart.
• Experience supporting consumer products, retail brands, or high-volume retail environments preferred.
• Working knowledge of Electronic Data Interchange transactions, including 850 Purchase Orders, 856 Advance Ship Notices, 810 Invoices, and 860 Order Changes.
• Understanding of Electronic Data Interchange data flows, transaction management, validation processes, and error resolution.
• Working knowledge of NetSuite Enterprise Resource Planning, including order entry, fulfillment processing, reporting, and reconciliation activities.
• Experience managing the complete order lifecycle from purchase order receipt through fulfillment and reporting.
• Experience with retailer compliance programs, routing guides, vendor requirements, and chargeback prevention practices.
• Knowledge of On-Time In-Full metrics, retailer shipping compliance standards, and delivery performance requirements.
• Strong organizational skills with the ability to manage multiple orders, deadlines, and priorities simultaneously.
• Exceptional attention to detail with a focus on order accuracy, compliance, and error prevention.
• Strong analytical and problem-solving skills with the ability to identify issues and implement effective corrective actions.
• Excellent written and verbal English communication skills for collaboration with United States-based stakeholders.
• Proactive mindset with strong ownership, accountability, and commitment to continuous process improvement.
• Ability to thrive in a fast-paced environment while maintaining accuracy and operational excellence.