What is your mission?

• Create and maintain monthly social media content calendars for approval and publication.
• Write and adapt content for Instagram, Facebook, LinkedIn, Google Business Profile, and other approved digital platforms.
• Resize, edit, and format graphics using Canva and approved brand templates.
• Schedule approved social media content and repurpose website, email, blog, product, lookbook, and event-related content.
• Monitor social media comments, mentions, tags, direct messages, and audience engagement during assigned hours.
• Draft responses and route customer engagement to appropriate stakeholders when required.
• Escalate sensitive issues, complaints, pricing inquiries, availability concerns, order-related matters, and high-priority interactions.
• Build, format, and prepare email marketing campaigns using marketing automation platforms.
• Perform quality assurance checks on email links, images, formatting, subject lines, preview text, and mobile and desktop displays.
• Schedule approved email campaigns and track campaign performance metrics.
• Support customer data maintenance, list cleanup, segmentation activities, and review-request workflows within Customer Relationship Management (CRM) platforms.
• Update WordPress and WooCommerce website pages, product listings, and routine website content.
• Create, edit, and optimize product descriptions, website copy, Search Engine Optimization (SEO) titles, meta descriptions, alternative text, and image file names.
• Support product categorization, collections management, internal linking, blog formatting, and website quality assurance activities.
• Track website and content updates and identify technical issues requiring escalation.
• Prepare weekly and monthly marketing performance reports using website, social media, email marketing, and Customer Relationship Management (CRM) data.
• Analyze website traffic, search trends, keyword activity, email performance, and social media engagement metrics.
• Maintain task trackers, workflow checklists, project updates, and open-item logs.
• Organize digital assets including product photographs, event photographs, marketing collateral, and campaign files.
• Support the creation and maintenance of standard operating procedures and workflow documentation.
• Utilize Artificial Intelligence (AI) tools to assist with content drafts, summaries, captions, metadata creation, and workflow support while ensuring human review and quality control.
• Provide regular status updates, communicate project progress, identify blockers, and highlight items requiring approval.
• Support recurring website, email, social media, reporting, and marketing operations activities to improve overall marketing efficiency.

Who are we looking for?

• Bachelor's degree in Marketing, Communications, Business, or a related field is preferred.
• At least 18 months of hands-on experience in Marketing Operations, Digital Marketing, Content Production, Ecommerce Marketing, or a related field.
• Experience supporting United States-based teams or clients is preferred.
• Experience developing social media content calendars, writing captions, scheduling content, and monitoring engagement across digital platforms.
• Experience building, formatting, scheduling, and quality-checking email marketing campaigns.
• Experience managing website and product content using WordPress, WooCommerce, or similar ecommerce platforms.
• Working knowledge of Search Engine Optimization (SEO) best practices, including metadata, alternative text, internal linking, image optimization, and content hygiene.
• Experience using Canva or similar template-based design tools.
• Experience using Customer Relationship Management (CRM) platforms and marketing automation tools.
• Proficiency in spreadsheets, performance reporting, task tracking, and workflow management.
• Experience using Artificial Intelligence (AI) tools to support content creation, workflow efficiency, and marketing operations.
• Ability to provide relevant work samples demonstrating content writing, website content management, email marketing, or social media execution.
• Strong written English communication skills with the ability to maintain brand voice and brand standards.
• Strong attention to detail and commitment to quality assurance before submission.
• Ability to work independently and take ownership of recurring marketing workflows.
• Strong organizational and time management skills.
• Ability to ask clear questions, follow established processes, and adhere to approval guidelines.
• Ability to manage public-facing content professionally and accurately.
• Proactive mindset with the ability to prioritize tasks and maintain multiple workflows simultaneously.
• Ability to work in a structured, process-driven environment while meeting deadlines consistently.