What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

• Conduct daily audits to ensure adherence to SOPs, policies, and operational processes; document findings and provide actionable insights.
• Perform root cause analysis (RCA) on identified issues and recommend sustainable corrective and preventive actions.
• Develop dashboards, reports, and data visualizations in Microsoft Excel and Power BI to track compliance metrics, trends, and performance indicators.
• Identify process gaps and inefficiencies, partnering with cross‑functional teams to co-develop and improve operational processes and documentation.
• Facilitate audit reviews, calibration sessions, and coach Managers and senior stakeholders on quality standards, compliance requirements, and improvements.
• Support the continuous development of quality frameworks, audit methodologies, and governance standards.

Who are we looking for?

• Bachelor’s degree in Business, Accounting, IT, Statistics, Industrial Engineering, or a related field.
• 3+ years of experience in Quality Assurance within a BPO environment or experience working in an Audit Firm.
• Strong expertise in data analytics with advanced proficiency in Microsoft Excel (pivot tables, complex formulas, dashboards) and Power BI for reporting and RCA; experience in process documentation, SOP creation, and quality or audit frameworks (ISO experience a plus).
• Strong stakeholder management and ability to coach and influence Manager-level and senior leaders; excellent communication and presentation skills.