What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

• Manage REO and property operations coordination, ensuring accurate tracking and execution of tasks
• Generate payoff quotes and demand letters following established procedures and guidelines
• Process and manage invoices, expenses, and property-related financial records
• Support foreclosure and legal coordination activities, ensuring documentation accuracy
• Maintain and organize inbox management and documentation systems for loan and property records
• Order and coordinate property inspections, vendor services, and operational requests
• Update and maintain loan and property records in CRM or database systems
• Review invoices for completeness and escalate discrepancies to accounting teams
• Coordinate with utility providers, attorneys, inspectors, and service vendors
• Maintain accurate documentation and record-keeping aligned with operational standards
• Support process improvement and workflow consistency through structured task execution

Who are we looking for?

• Bachelor’s degree in Business, Finance, or a related field, or equivalent professional experience
• 2–3 years of professional experience in mortgage servicing, loan processing, collections, financial administration, banking operations, or accounts receivable roles
• Strong experience in data entry, documentation management, and administrative processing
• Experience working with CRM systems or financial databases
• Proficiency in Microsoft Excel and Office applications for reporting and data tracking
• Strong understanding of REO operations, payoff processing, or mortgage-related workflows, considered an advantage
• Experience supporting foreclosure processes or legal coordination, considered an advantage
• Exposure to Microsoft Dynamics 365, Salesforce, or similar CRM systems, considered an advantage
• Experience coordinating with vendors, including utility providers, inspectors, and service contractors, considered an advantage
• Familiarity with invoice review and expense tracking processes, considered an advantage
• Strong attention to detail and accuracy in repetitive administrative tasks
• Strong organizational skills and ability to follow structured processes and checklists
• Excellent written and verbal English communication skills
• Ability to make outbound calls professionally to vendors and stakeholders
• Ability to manage multiple priorities in fast-paced environments
• Strong accountability and process-driven work approach